Terms & Conditions

1. Acceptance of these Terms

These Terms form a binding agreement between you and Omega Associates Pvt Ltd (“MyCleanOne”, “we”, “us”, or “our”). They incorporate by reference our Privacy Policy, Products Policy, and Cancellation & Refund Policy, each available from our policies page. We may amend these Terms from time to time as described in section 17; your continued use of the Services after any change takes effect constitutes your acceptance of the updated Terms.

2. Eligibility and accounts

You must be at least 18 years old (or the age of legal majority in your jurisdiction) and able to form a binding contract to use the Services. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately at support@mycleanone.com of any unauthorised use or suspected breach of security. We may suspend or terminate any account that we believe, in our reasonable discretion, has been used in violation of these Terms or any applicable law.

3. Licence grant

Subject to your compliance with these Terms and timely payment of all applicable fees, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the MyCleanOne client software on the number of devices specified in the plan you have purchased, solely for your own internal personal or business use during the Membership Term (defined below).

The Services are licensed, not sold. Except for the limited rights expressly granted to you, all rights, title, and interest in and to the Services remain with MyCleanOne and its licensors. We may add, alter, or remove features at our discretion as part of the ordinary evolution of the Services.

4. Membership Term

Each licence is sold for a fixed subscription term — monthly, quarterly, or yearly — that you select at checkout (the “Membership Term”). The Membership Term begins when payment is successfully captured and the licence is issued to your account, and ends on the expiry date shown in your dashboard.

After the Membership Term ends, the licence becomes inactive and the Services that depend on a valid licence will stop functioning. Reactivating a lapsed licence requires a new purchase or renewal.

5. Payments, billing, and auto-renewal

Prices are listed on the pricing page and are billed in the currency shown at checkout. Applicable taxes (including GST where relevant) will be added at the time of purchase. By providing a payment method you authorise us, and our payment processor, to charge that method for the licence you have selected.

Where you purchase a recurring subscription (for example a monthly or yearly plan billed through Razorpay subscriptions or a similar mechanism), the subscription will renew automatically at the end of each billing cycle at the then-current rate, unless you cancel renewal before the next billing date. You can disable auto-renewal at any time from the Billing section of your dashboard. Cancelling auto-renewal stops future charges; it does not end the current Membership Term and does not entitle you to a refund of amounts already paid.

If a payment fails or is reversed, we may suspend or terminate the associated licence. You are responsible for keeping your payment information current and for any fees, taxes, or charges imposed by your bank or card issuer.

6. No refunds — all sales final

Cancelling auto-renewal stops future billing but does not generate a credit or refund for the current Membership Term. License keys cannot be transferred to a different account, exchanged for a different plan, or redeemed for cash or store credit. Where mandatory local consumer protection laws grant you a non-waivable right to a refund, that statutory right will apply only to the extent and for the duration legally required.

7. No free trial

8. Activation and licence keys

Each licence key issued to you is bound to your MyCleanOne account and to the device(s) on which you activate it. You may move a licence between your own devices through the dashboard in accordance with the limits of your plan. Licence keys must not be shared with third parties, sold, sub-licensed, or pooled.

9. Acceptable use

You agree to use the Services only for lawful purposes. You will not:

• Use the Services in any way that violates applicable law or regulation, or that infringes the rights of any third party.
• Resell, rent, lease, time-share, distribute, or otherwise commercially exploit the Services or any licence key.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, or algorithms of the Services, except to the extent expressly permitted by mandatory law.
• Modify, translate, or create derivative works based on the Services.
• Remove, alter, or obscure any copyright, trademark, or proprietary notice in the Services.
• Use the Services to develop a competing product, scrape our websites, or train any machine-learning model on our software or content.
• Probe, scan, or test the vulnerability of any MyCleanOne system; bypass any security or rate-limiting measure; or attempt unauthorised access to any account, server, or network.
• Upload, transmit, or distribute viruses, worms, or other harmful code, or use the Services to send unsolicited communications, spam, or phishing material.
• Misrepresent your identity or affiliation, or use the Services to harass, defame, or abuse any person.

We may investigate any suspected violation and, without limiting any other remedy, suspend or terminate your access to the Services. We may also report suspected unlawful activity to appropriate authorities and cooperate with any investigation.

10. Intellectual property

The Services, including all software, source code, designs, logos, text, graphics, and the compilation of the foregoing, are protected by copyright, trademark, and other intellectual property laws and are owned by Omega Associates Pvt Ltd and/or its licensors. Except for the limited licence granted in section 3, nothing in these Terms transfers any intellectual property rights to you. “MyCleanOne” and related marks are trademarks of Omega Associates Pvt Ltd; you may not use them without our prior written consent.

11. Feedback

If you provide us with suggestions, ideas, or feedback regarding the Services (“Feedback”), you grant us a perpetual, worldwide, irrevocable, royalty-free, sub-licensable licence to use, modify, and incorporate that Feedback into the Services without any obligation to you. Feedback is provided voluntarily and is not treated as confidential.

12. Third-party services

The Services may interoperate with or link to third-party products, websites, or services (for example, payment processors, app distribution platforms, or email providers). Your use of any third-party service is subject to that third party's own terms, and we are not responsible for their availability, content, or practices. We may add, change, or remove third-party integrations at our discretion.

13. Disclaimer of warranties

The Services are provided “as is” and “as available”, without warranty of any kind, either express or implied. To the maximum extent permitted by applicable law, MyCleanOne and its licensors disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, secure, error-free, free of viruses or other harmful components, or that any defects will be corrected. Use of the Services is at your sole risk, and you are responsible for maintaining backups of your data.

14. Limitation of liability

To the maximum extent permitted by applicable law, in no event will MyCleanOne or its affiliates, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including damages for loss of profits, revenue, business, data, goodwill, or substitute goods, arising out of or in connection with these Terms or the Services, even if advised of the possibility of such damages.

Our aggregate liability arising out of or relating to these Terms or the Services is limited to the amount, if any, that you paid to us for the licence giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to liability. The existence of multiple claims does not enlarge this limit. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions our liability is limited to the smallest extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless MyCleanOne and its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Services in violation of these Terms or applicable law, (b) your content or any data you transmit through the Services, or (c) your infringement of any third-party right.

16. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access to all or part of the Services at any time, with or without notice, if we believe (in our reasonable discretion) that you have violated these Terms, that suspension or termination is necessary to protect the Services or other users, or as otherwise required by law. Termination does not entitle you to any refund of fees already paid (see section 6).

Sections relating to intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, and any other terms that by their nature should survive will survive any termination of these Terms.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where the change is material, take additional reasonable steps to notify you (for example, an in-product notice or an email to your account address). The updated Terms take effect on the date posted unless we specify otherwise. If you do not agree to a change, your sole remedy is to stop using the Services.

18. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict-of-law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the Services that cannot be resolved through informal discussion will be referred to and finally resolved by arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be New Delhi, India; the language of the arbitration shall be English; and the arbitral award shall be final and binding on the parties. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction.

19. General

These Terms, together with the documents they incorporate by reference, constitute the entire agreement between you and MyCleanOne regarding the Services and supersede any prior agreements. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.

20. Contact

Questions about these Terms? Email us at support@mycleanone.com.